Migliaccio & Rathod LLP is investigating potential automatic renewal and cancellation issues affecting New Scientist print and digital magazine subscribers.
Consumers have reported unexpected subscription renewals, difficulty cancelling memberships online, and charges following discounted introductory offers. In one complaint, a customer reported that a discounted subscription converted into a plan costing approximately $55 every three months without adequate renewal notice. When she attempted to cancel, New Scientist’s subscription-management website allegedly failed to recognize her account information.
Migliaccio & Rathod is investigating whether New Scientist failed to provide adequate renewal notices, maintained cancellation procedures that prevented consumers from terminating their subscriptions, or improperly charged customers for unwanted renewals.
Customers Report
- Unexpected charges after discounted subscription periods ended;
- Subscriptions automatically renewing without adequate advance notice;
- Difficulty finding where to cancel a subscription;
- Cancellation websites failing to recognize their account information;
- Being required to contact customer service to cancel; or
- Continued subscription charges despite attempts to cancel.
Potential Claims May Include
- Improper automatic subscription renewals;
- Failure to provide required renewal notices;
- Failure to honor cancellation requests;
- Inadequate or inaccessible cancellation procedures; or
- Violations of state consumer protection and automatic renewal laws.
Signs You May Be Affected
- You purchased a New Scientist print or digital subscription;
- Your subscription renewed at a price you did not expect;
- You were charged without receiving an adequate renewal reminder;
- You attempted to cancel but could not complete the process online;
- New Scientist’s cancellation system did not recognize your account information; or
- You continued receiving charges after trying to cancel.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call.