Migliaccio & Rathod LLP is investigating whether Good Sam complied with California’s Automatic Renewal Law when enrolling consumers in automatically renewing memberships, including its Good Sam Club and separate roadside-assistance membership programs.
Good Sam markets paid memberships to recreational vehicle owners and travelers. Automatic renewal charges may be processed approximately two weeks before the membership expires. Questions remain about how Good Sam communicates upcoming renewals to its customers.
California’s Automatic Renewal Law generally requires companies offering covered annual memberships to notify consumers between 15 and 45 days before renewal. These notices must clearly disclose important information, including the renewal terms, amount to be charged, and how to cancel.
Migliaccio & Rathod LLP is investigating whether Good Sam’s current renewal procedures comply with these requirements, whether members receive adequate notice before charges are processed, and whether consumers have experienced unexpected renewals or difficulties preventing unwanted charges.
What Consumers May Have Experienced:
- Unexpected membership renewal charges;
- Recurring fees without clear disclosure of automatic renewal terms;
- Failure to receive required notices before membership renewal;
- Difficulty canceling memberships or obtaining refunds.
Potential Claims May Include:
- Violations of California’s Automatic Renewal Law;
- Violations of California’s Unfair Competition Law;
- Restitution or unjust enrichment arising from allegedly improper renewal charges.
Signs You May Be Affected:
- You are a California consumer who purchased a Good Sam membership;
- Your membership renewed automatically without your knowledge or clear consent;
- You did not receive a required reminder before your membership renewal;
- You had trouble canceling automatic renewal.
If you are a California consumer who experienced unexpected Good Sam membership renewal charges or difficulties canceling your membership, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected] or give us a call at (202) 470-3520.