Migliaccio & Rathod LLP is investigating whether Mindgrasp AI improperly charged consumers for subscriptions they had already cancelled, reactivated inactive subscriptions without authorization, or misrepresented recurring subscription costs.
Mindgrasp AI is an artificial intelligence study tool that allows users to summarize documents, generate notes, and create study materials through paid subscriptions.
Consumers have reported problems with Mindgrasp’s subscription billing and cancellation practices. Some report being charged after cancelling their subscriptions, while others allege that previously cancelled or inactive accounts began generating new charges months or even years later.
In one reported instance, a consumer alleged that a subscription cancelled in March 2024 began generating charges again in January 2026. Another consumer reported cancelling before a free trial expired, receiving confirmation of cancellation and a refund, and subsequently being charged again.
Consumers have also raised concerns about how Mindgrasp presents its subscription prices. One report questioned whether a plan advertised using a monthly price adequately disclosed the annual billing commitment and recurring payment authorization.
Migliaccio & Rathod is investigating whether Mindgrasp obtained proper authorization for recurring charges, honored cancellation requests, and clearly disclosed its subscription terms.
Consumers Report:
- Being charged after cancelling their Mindgrasp subscriptions;
- Previously cancelled or inactive accounts being charged again;
- Receiving charges after cancellation or refund confirmations;
- Difficulty cancelling subscriptions or obtaining billing confirmations;
- Confusion about monthly pricing versus annual billing; or
- Unexpected recurring charges they did not believe they authorized.
Potential Claims May Include:
- Unauthorized recurring subscription charges;
- Failure to honor subscription cancellations;
- Misleading subscription pricing or renewal disclosures;
- Violations of state automatic renewal laws; or
- Unfair or deceptive billing practices.
Signs You May Be Affected:
- You purchased a Mindgrasp AI subscription or signed up for a free trial;
- You were charged after cancelling your subscription;
- Your cancelled or inactive account began generating charges again;
- You received an unexpected annual or recurring charge;
- You had difficulty cancelling or obtaining a refund; or
- You were charged an amount or at a frequency different from what you understood when subscribing.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call.