Migliaccio & Rathod LLP is investigating reports that Serta Motion adjustable bed bases may experience premature failures involving lift motors, actuators, remote controls, massage systems, USB ports, control boxes, or other electronic and mechanical components despite being marketed as durable adjustable sleep systems.
Consumers report that adjustable bases stop responding, become stuck in elevated positions, lose remote functionality, or experience failures affecting massage features and other electronic functions. Some consumers further report delays obtaining replacement parts or warranty service after these failures occur.
What Consumers Report
Consumers report:
- Lift motors or actuators failing during normal use.
- Adjustable bases becoming stuck in one position.
- Remote controls no longer functioning properly.
- Massage systems or USB ports failing.
- Electronic control boxes malfunctioning.
- Delays obtaining warranty repairs or replacement components.
Why Consumers Should Be Concerned
Consumers purchasing adjustable bases reasonably expect the electrical and mechanical systems to function reliably for years under ordinary household use. Premature failures involving motors, actuators, or electronic controls may leave the entire bed base unusable while requiring costly repairs or replacement.
This investigation seeks to determine whether certain Serta Motion adjustable bases suffer from common defects affecting motors, control systems, actuators, or related components.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Consumer Protection
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased a Serta Motion adjustable base.
- The lift motor or actuator failed prematurely.
- The base became stuck in one position.
- The remote or electronics stopped functioning.
- Warranty service did not adequately resolve the issue.
- You incurred repair or replacement expenses.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.