Migliaccio & Rathod LLP is investigating reports that certain Novilla mattresses sold as 10-inch, 12-inch, or 14-inch models may fail to fully expand to their advertised dimensions despite consumers following the manufacturer’s recommended setup instructions.
Consumers report that mattresses remain noticeably thinner than advertised after the recommended expansion period, particularly at the corners and edges. Some consumers further allege that incomplete expansion affects support, comfort, and overall product value while making warranty or return requests difficult once the mattress has been opened.
What Consumers Report
Consumers report:
- Mattresses remaining thinner than advertised after expansion.
- Corners failing to fully inflate.
- Uneven expansion across the sleeping surface.
- Loose covers caused by undersized foam cores.
- Reduced support compared to expectations.
- Difficulty obtaining refunds after opening the mattress.
Why Consumers Should Be Concerned
Consumers purchasing mattress-in-a-box products reasonably expect them to expand to the advertised thickness after the recommended setup period. Mattress height directly affects the amount of foam, support layers, and overall value consumers receive.
Some owners allege that certain Novilla mattresses never reach their represented dimensions despite allowing adequate expansion time under ordinary conditions. If consumers consistently receive mattresses containing less material than advertised, they may have paid for a product that differs materially from what was represented at the point of sale.
This investigation seeks to determine whether certain Novilla mattresses consistently fail to achieve their advertised dimensions.
Potential Claims May Include
- False Advertising
- Consumer Protection
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased a Novilla mattress advertised at a specific thickness.
- The mattress failed to reach its advertised height.
- Corners remained compressed after expansion.
- The mattress measured significantly thinner than advertised.
- Your refund request was denied after opening the mattress.
- You believe you received less material than represented.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.