Migliaccio & Rathod LLP is investigating reports that the detachable wireless surround speakers included with the JBL Bar 800 may experience premature battery degradation, charging failures, or docking problems that prevent the speakers from functioning as advertised. Consumers report that the detachable speakers fail to charge while attached to the soundbar, rapidly lose battery capacity, or require continuous USB-C charging, defeating one of the product’s primary advertised features—a truly wireless surround sound experience.
Consumers report:
- One or both detachable surround speakers failing to charge while docked.
- The speakers rapidly losing battery life after charging.
- Low-battery warnings appearing shortly after removing the speakers from the soundbar.
- Rear speakers shutting off during movies or television programs.
- Having to repeatedly remove and reconnect the speakers before charging begins.
- Charging only through USB-C while the docking system no longer functions properly.
- One speaker draining substantially faster than the other.
- Firmware updates failing to resolve the charging issue.
- JBL replacing speakers or entire systems without permanently correcting the problem.
- Replacement speakers eventually developing similar charging or battery issues.
Potential claims may include:
- Violations of state consumer protection statutes.
- Breach of express warranty.
- Breach of the implied warranty of merchantability.
- Fraudulent concealment or omission.
- Magnuson-Moss Warranty Act violations.
- Unjust enrichment.
- Declaratory and injunctive relief.
Signs you may be affected:
- You purchased a JBL Bar 800 soundbar.
- One or both detachable speakers no longer charge reliably.
- Battery life has significantly declined since purchase.
- Your speakers lose power before completing a normal movie.
- You must keep the speakers connected to USB-C cables during use.
- Cleaning the charging contacts and updating firmware did not resolve the issue.
- JBL replaced your speakers or soundbar because of charging problems.
- You paid for repairs or replacement equipment after the batteries failed.
If you purchased a JBL Bar 800 that developed detachable speaker charging or battery problems, please complete the form below. You may also contact Migliaccio & Rathod LLP by calling (202) 470-3520 or by emailing [email protected] to learn more about this investigation.