Migliaccio & Rathod LLP is investigating whether Goodman Manufacturing improperly restricts independent HVAC contractors from diagnosing, programming, and repairing Goodman heating and cooling equipment through proprietary electronic controls and dealer-only software functions.
What Consumers Report
Consumers report:
- Replacement control boards requiring proprietary programming.
- Dealer-only commissioning procedures.
- Independent contractors unable to complete repairs.
- Software-dependent HVAC diagnostics.
- Higher repair costs.
- Longer repair delays.
- Reduced repair choices.
Why Consumers Should Be Concerned
Goodman’s premium communicating HVAC systems increasingly utilize advanced electronics requiring software configuration after repairs. Consumers allege these repair restrictions increase costs while reducing competition among repair providers.
Potential Claims May Include
- Consumer Protection
- Deceptive Trade Practices
- Breach of Warranty
- Magnuson-Moss Warranty Act
Signs You May Be Affected
You may be affected if:
- You own a Goodman communicating HVAC system.
- Your repair required proprietary software.
- Your HVAC contractor could not complete repairs.
- You paid dealer commissioning fees.
- Your home remained without heating or cooling during repair delays.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.