Migliaccio & Rathod LLP is investigating whether Sonos Era 100 and Era 300 smart speakers are marketed with privacy features that may not operate as consumers reasonably expect.
What Consumers Report About the Products
Consumers report purchasing Sonos speakers based on marketing emphasizing:
- Hardware microphone controls.
- Privacy-focused design.
- User control over voice-assistant functionality.
- Physical microphone disablement.
Consumers report that, in reality:
- Microphones may allegedly be re-enabled through software settings.
- Consumers report confusion regarding whether microphones are physically disconnected when disabled.
- Users claim they relied on privacy-related marketing when making purchasing decisions.
- Some consumers believe the products do not operate as represented regarding microphone controls.
Many consumers report that privacy protections were a significant factor in their purchasing decisions.
Why Consumers Should Be Concerned
Privacy representations may be highly material to consumers purchasing internet-connected devices containing microphones. Consumers may have paid premium prices based on expectations regarding hardware-level privacy protections.
Potential concerns may include:
- Misleading privacy representations
- Software override of hardware controls
- Consumer privacy concerns
- Economic harm from privacy-related purchasing decisions
Signs You May Be Affected
- You purchased a Sonos Era 100 or Era 300 speaker.
- Privacy protections influenced your purchasing decision.
- You believed the microphone disable feature physically disconnected microphones.
- You later learned the feature may operate differently than expected.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.