Migliaccio & Rathod LLP is investigating whether SharkNinja improperly requires consumers to disable or destroy vacuum products before completing warranty replacements, only to later deny or delay replacement service.
What Consumers Report
Consumers report contacting SharkNinja for warranty service after experiencing:
- Burning smells or overheating concerns.
- Broken plastic parts or powerhead components.
- Vacuum-mop or cordless vacuum failures.
- Warranty-covered defects.
Consumers report that, in reality:
- SharkNinja may instruct consumers to cut cords or disable products before receiving replacements.
- Replacement processing may then be delayed or denied.
- Consumers may be charged shipping or handling fees not clearly disclosed.
- Consumers may be left without a usable product after complying with warranty instructions.
Why Consumers Should Be Concerned
Warranty procedures should not leave consumers worse off after they follow company instructions. Potential concerns may include:
- Misleading warranty practices
- Denied replacement claims
- Hidden shipping or handling fees
- Loss of use after disabling the product
- Breach of warranty
Signs You May Be Affected
- You contacted SharkNinja for a warranty replacement.
- You were told to cut a cord, destroy, or disable your product.
- Your replacement was delayed, denied, or never processed.
- You were charged unexpected shipping or handling fees.
- You were left without a working vacuum or cleaning product.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.