Migliaccio & Rathod LLP is investigating whether Temu improperly charges consumers return-shipping costs or issues store-credit refunds instead of returning money to the original payment method.
What Consumers Report About Temu Refunds
Consumers report difficulties obtaining full cash refunds after returning merchandise.
- Some consumers report being charged outbound shipping fees despite “free return” marketing.
- Others allege refunds are issued as wallet credit rather than back to the original payment method.
- Consumers also report confusion regarding return eligibility and refund timing.
Many consumers say they would not have made purchases had they known refunds could be restricted to platform credit.
Why Consumers Should Be Concerned
Consumers may be entitled to refunds through the original payment method under state consumer-protection laws and card-network rules. Marketing products with “free returns” while imposing undisclosed conditions may also violate false-advertising statutes.
Signs You May Be Affected
- You returned items to Temu expecting a cash refund.
- You were charged return-shipping costs.
- You received store credit instead of a refund to your payment method.
- Your refund was delayed or denied after the item was returned.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.