Migliaccio & Rathod LLP is investigating the Ember Temperature Control Smart Mug following reports that this product fails to consistently keep beverages hot, experiences charging and battery-life issues, breaks prematurely, and may contain additional defects that impair its functionality.
Reported Issues:
Consumers report:
- That this product fails to keep their beverages hot
- That this product is unable to maintain its set temperature
- That the battery drains significantly faster than expected
- That their mug fails to connect or frequently disconnects from the app
- That their mug stopped working prematurely, often within a few uses
- That the charging coaster does not consistently charge their mug
- That the pins on the charging coaster break easily, get stuck, or stop sticking up properly, preventing the mug from charging
- That they have incurred out-of-pocket costs to replace their charging coaster or mug
Why Individuals Should Be Concerned:
Potential claims include:
- Economic loss
- Product defect
- Performance vs. marketing
Signs You May Be Affected:
- Your Ember mug does not keep beverages hot
- Your mug fails to reach or maintain its set temperature
- Your mug does not consistently charge
- You notice that the charging pins on your charging coaster are stuck or damaged
- Your mug’s battery life has significantly decreased after limited use
- You experience frequent disconnections or difficulty using the Ember app to control your mug
- Your mug stopped working or failed sooner than expected
- You have incurred out-of-pocket costs to replace your mug or charging coaster
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520