Migliaccio & Rathod LLP is investigating the Kwikset Halo WiFi Smart Lock following reports that this product suffers from connectivity issues, frequent jams, rapid battery drain, unreliable locking performance, and other defects that may compromise home security and prevent the Smart Lock from operating as intended.

Reported Issues:

Consumers report:

That their Smart Lock experiences rapid battery drain, requiring frequent replacements
That their lock jams or fails to lock or unlock consistently
That their lock becomes unresponsive and requires battery removal or a system reset to function
That their Smart Lock frequently fails to connect to WiFi or the mobile app
That they are unable to control the lock remotely due to connection failures
That auto-lock and scheduling features do not work as intended
That their Smart Lock stops working within a few weeks to months of normal use
Being locked out of their home as a result of their Smart Lock malfunctioning
Feeling like their Smart Lock does not adequately secure their home

Why Individuals Should Be Concerned:

Potential claims include:

Economic loss
Product defect
Safety concerns
Performance vs. marketing

Signs You May Be Affected:

Your Smart Lock requires frequent battery replacements
You notice that your Smart Lock’s battery drains unreasonably fast
Your lock jams repeatedly
Your lock fails to lock or unlock consistently
Your Smart Lock fails to connect to WiFi or the online app
You cannot control your Smart Lock remotely due to connectivity issues
The auto-lock feature does not work properly
Your smart Lock stopped working within a short period after purchase
You feel as if this product does not function as advertised
You feel unable to rely on your Smart Lock to properly secure your home

If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520

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Have you contacted the company about this issue? If so, how did they respond?

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