Uber One Investigation

Deceptive Trade Practice, Consumer Protection

By: Bruno Ortega

Image of a white Uber vehicle with the Migliaccio & Rathod LLP logo

Migliaccio & Rathod LLP is investigating Uber following reports that consumers were enrolled in its Uber One subscription service without their consent, charged before their billing date, and encountered significant difficulty canceling the subscription. When consumers contacted Uber directly about these issues, they were not refunded or were provided inadequate assistance in resolving the unauthorized charges.

Reported Issues:

Consumers report:

  • Being enrolled in Uber One without signing up or consenting to the subscription
  • Unauthorized charges of $9.99 a month
  • Signing up for a free trial, but being charged $9.99 prior to the trial’s cancellation date without notice
  • Having to navigate many steps or screens to cancel the subscription
  • Being charged $9.99 a month despite attempting to cancel the subscription
  • Being denied refunds from Uber after reporting unauthorized charges
  • Being charged monthly for Uber One despite the Uber app not showing users that they are enrolled in this subscription service
  • Being told by customer service that charges were valid due to “auto-renewal” being enabled, despite not knowingly consenting to or being aware of the subscription renewal

Why Individuals Should Be Concerned:

Potential claims include:

  • Economic loss
  • Violation of consumer protection laws
  • Unlawful subscription and auto-renewal practices

Signs You May Be Affected:

  • You notice unauthorized charges from Uber for their Uber One subscription service
  • You were charged $9.99 monthly without knowingly enrolling in Uber One
  • You signed up for a free trial, but were charged without clear notice
  • You attempted to cancel your Uber One membership, but continued to be charged
  • You had difficulty canceling Uber One
  • You were told charges were due to “auto-renewal” despite not knowingly enabling it
  • You were denied a refund from Uber after disputing the charges
  • You were enrolled in Uber One unknowingly or without your consent

If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520

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