Migliaccio & Rathod LLP is investigating JBL Tune Flex True Wireless Noise Cancelling Earbuds following reports that this product may contain defects such as premature battery degradation, inconsistent charging, connectivity issues, audio distortion, and unpredictable touch controls.

Reported Issues:

Consumers report:

That the earbuds’ battery drains prematurely or fails to hold a charge
That the charging case does not properly charge the earbuds
That audio output is distorted, weak, or uneven
That one earbud fails to produce sound
That touch controls are unresponsive, overly sensitive, or trigger unintended functions
That the noise cancellation feature is inadequate or does not perform as expected
That unexpected static, screeching, or popping noises occur when in use
That Bluetooth connection does not remain consistent or function properly

Why Individuals Should Be Concerned:

Potential claims include:

Product defect
Performance vs. marketing
Economic loss

Signs You May Be Affected:

Your JBL Tune Flex True Wireless Noise Cancelling Earbuds experience uneven, distorted, or missing audio from one or both earbuds
Your charging case fails to adequately charge the earbuds
The earbuds’ battery drains unusually quickly or fails to maintain its charge
One or both of your earbuds fail to produce sound
The touch controls are unresponsive, overly sensitive, or trigger actions unexpectedly
The noise cancellation feature does not work as expected
You hear static, screeching, popping, or other abnormal noises during use
Your earbuds frequently disconnect from your device or experience unstable Bluetooth connection

If you have encountered this issue, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520

The following will ask for your contact information so that we may reach you to talk about potential claims. This information is for our records only and will not be shared. By continuing, you consent to the collection of this information for these limited purposes.

Your name Your phone number Your email State of Residence What is the name of the affected product? When did you last purchase this product (month and year)?
Do you have proof of purchase for the product (receipt, email confirmation, transaction on your bank statement, etc.)?

Please briefly describe the issue with the product.

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