Migliaccio & Rathod LLP is investigating reports that Kraken has unfairly frozen customer accounts for weeks or months while demanding extensive financial documents.

Account Freezes and “Proof-of-Funds” Demands by Kraken

Since late 2024, many users in the U.S. have had their accounts suddenly restricted. Even after providing bank statements and pay stubs, some customers report their funds—ranging from $2,000 to $180,000—remain locked.

Why This Raises Legal Concerns

Consumers have a right to access their money in a reasonable time. Freezing funds without notice, or continuing to hold them after customers comply with verification, may amount to wrongful possession and breach of contract.

Has Kraken Blocked Access to Your Funds?

Your account has been restricted due to “proof-of-source-of-funds” requests
You submitted all requested paperwork but still cannot withdraw
You’ve been unable to access your balance for weeks or months

If they have held your money in this way, fill out the form below and contact us at [email protected] or (202) 470-3520.

The following will ask for your contact information so that we may reach you to talk about potential claims. This information is for our records only and will not be shared. By continuing, you consent to the collection of this information for these limited purposes.

Your name Your phone number Your email State of Residence What is the name of the affected product or service? When did you last purchase this product or service (month and year)? Do you have proof of purchase (receipt, email confirmation, transaction on your bank statement, etc.)?

Please briefly describe the issue with the product or service and when it occurred.

Would you like to join our newsletter to receive notifications about other investigations we're looking into, as well as updates on ongoing cases?