Lenovo 2017-2019 Thinkpad Defective USB-C Investigation

Migliaccio & Rathod LLP is currently investigating a litany of 2017-2019 Lenovo Thinkpad products for defective USB-C ports. Among the problems folks have experienced with the USB-C ports are:

• USB-C port not working
• Intel Thunderbolt controller not visible in the OS/Device Manager
• USB-C or Thunderbolt docking stations not visible or having connectivity problems
• HDMI output not available
• System battery not charging with a USB-C power adapter connected to the USB-C port
• Intel Thunderbolt pop-up error message
• Intel Thunderbolt safe mode error message
• BIOS Thunderbolt communication error or hang during POST

Though becoming more common, USB-C ports are still regarded as premium offerings on devices for their ability to double as power-delivery ports to charge the device, and for its higher transfer speeds. The problems aren’t with the USB-C controllers themselves but with a firmware update pushed out in Aug 2019 that causes software corruption. Lenovo currently has driver updates that are meant to fix USB-C problems, but the company suggests that customers contact Technical Support if the updates fail to remedy their problems.

Below are the affected models:

• P43s (Type 20RH, 20RJ)
• P52 (Type 20M9, 20MA)
• P52s (Type 20LB, 20LC)
• P53s (Type 20N6, 20N7)
• P71 (type 20HK, 20HL)
• T470 (Type 20HD, 20HE)
• T470 (Type 20JM, 20JN)
• T470s (type 20HF, 20HG)
• T470s (type 20JS, 20JT)
• T480 (Type 20L5, 20L6)
• T480s (type 20L7, 20L8)
• T490 (Type 20N2, 20N3)
• T490 (Type 20RY, 20RX)
• T490 (Type 20Q9, 20QH)
• T490s (Type 20NX, 20NY)
• T570 (Type 20H9,20HA)
• T570 (Type 20JW, 20JX)
• T580 (Type 20L9, 20LA)
• T590 (Type 20N4, 20N5)
• X1 Carbon 5th Gen – (Type 20HR, 20HQ)
• X1 Carbon 6th Gen – (Type 20KH, 20KG)
• X1 Carbon 7th Gen – (Type 20QD, 20QE)
• X1 Carbon 7th Gen – (Type 20R1, 20R2)
• X1 Yoga 2nd Gen (Type 20JD, 20JE, 20JF, 20JG)
• X1 Yoga 3rd Gen (Type 20LD, 20LE, 20LF, 20LG)
• X1 Yoga 4th Gen (Type 20QF, 20QG)
• X1 Yoga 4th Gen (Type 20SA, 20SB)
• X1 Tablet 3rd Gen (Type 20KJ, 20KK)
• X280 (Type 20KF, 20KE)
• Yoga 370 (Type 20JJ, 20JH)
• X380 Yoga (Type 20NN, 20QN)
• X390 (Type 20Q0, 20Q1)
• X390 Yoga (Type 20LH, 20LJ)
• P51 (Type 20MM, 20MN)
• P51 (Type 20HH, 20HJ)
• P51s (Type 20HB, 20HC)
• P51s (Type 20JY, 20K0)
• P72 (Type 20MB, 20MC)

Does Your 2017-2019 Lenovo Thinkpad Have A Defective USB-C Port?

If so, we would like to speak with you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520 for more information.

Committed to Consumer Protection

The lawyers at Migliaccio & Rathod LLP have years of experience in class action litigation against large corporations, including in cases involving defective products. More information about our current cases and investigations is available on our blog.