Migliaccio & Rathod LLP is investigating whether GNC has complied with California consumer protection laws in connection with its GNC PRO Access paid membership program.
GNC PRO Access is an annual membership program where subscriptions automatically renew each year. Customers who elect automatic renewal of GNC PRO Access may therefore be charged for additional membership years unless they cancel.
California law generally requires a renewal notice 15 to 45 days before a covered annual subscription renews. The notice must include important information about the upcoming charge and cancellation options.
Migliaccio & Rathod is investigating whether GNC implements these requirements for California customers. In particular, the firm is seeking information about whether GNC PRO Access members receive timely and complete renewal reminders, whether membership price increases are properly disclosed, and whether consumers can cancel before unwanted renewal charges occur.
What Consumers May Have Experienced:
- Unexpected membership renewal charges;
- Recurring fees without clear disclosure of automatic renewal terms;
- Failure to receive required notices before membership renewal;
- Difficulty canceling memberships or obtaining refunds.
Potential Claims May Include:
- Violations of California’s Automatic Renewal Law;
- Violations of California’s Unfair Competition Law;
- Restitution or unjust enrichment arising from allegedly improper renewal charges.
Signs You May Be Affected:
- You purchased a GNC PRO Access membership in California;
- Your membership renewed automatically without your knowledge or clear consent;
- You did not receive a required reminder before your membership renewal;
- You had trouble canceling automatic renewal.
If you are a California consumer whose GNC PRO Access membership automatically renewed, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected] or give us a call at (202) 470-3520.