Migliaccio & Rathod LLP is investigating whether ASUS inadequately packaged certain ASUS PG32UCDM OLED gaming monitors, causing consumers to receive brand-new monitors with cracked display panels before they were ever used.
The ASUS PG32UCDM is marketed as a premium OLED gaming monitor that commands a premium purchase price. Consumers reasonably expect a newly purchased monitor to arrive in undamaged condition and with packaging capable of protecting the fragile OLED display during ordinary shipping and handling. Instead, some consumers report opening factory-sealed boxes only to discover cracked OLED panels despite the shipping carton showing little or no external damage.
Some ASUS PG32UCDM owners also report that the cracks consistently appear in similar locations on the display, raising questions about whether the packaging provides inadequate protection for foreseeable shipping conditions.
What Consumers Report
Consumers report:
- The monitor arrives with a cracked OLED panel immediately after opening the box.
- Shipping cartons show little or no visible exterior damage.
- The panel crack appears before the monitor is ever powered on or installed.
- Similar crack locations appear across multiple consumer reports.
- Consumers believe the internal packaging inadequately protects the display during shipment.
- Warranty or return disputes arise over whether the damage occurred during shipping or after delivery.
Why Consumers Should Be Concerned
Consumers purchasing premium electronics reasonably expect manufacturers to package fragile products so they can withstand normal transportation from warehouses to consumers’ homes.
If ASUS selected packaging that fails to adequately protect the thin OLED panel during foreseeable shipping conditions, consumers may experience delays, replacement disputes, return shipping expenses, or difficulty obtaining timely replacements despite never causing the damage themselves.
This investigation seeks to determine whether certain ASUS PG32UCDM monitors were sold with packaging that inadequately protected the display during ordinary shipment.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Consumer Protection
- Negligent Packaging
- Fraudulent Omission
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased a new ASUS PG32UCDM monitor.
- The OLED panel was cracked immediately upon opening the package.
- The shipping box showed little or no significant exterior damage.
- ASUS or the retailer disputed responsibility for the damaged monitor.
- You incurred shipping costs, delays, or other expenses obtaining a replacement.
- You retained photographs of the packaging, display damage, or shipping materials.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.