Migliaccio & Rathod LLP is investigating whether Lenovo adequately repairs certain Lenovo LOQ gaming laptops after catastrophic motherboard failures or instead replaces failed motherboards with substantially similar components that later experience the same defect.
Some Lenovo LOQ owners report that after their laptop suffers a complete motherboard failure, Lenovo replaces the motherboard under warranty, only for the replacement board to later fail in the same manner. Consumers report repeated no-power conditions, lengthy repair delays, multiple warranty claims, and extended periods without access to their computers.
If replacement motherboards contain the same alleged defect as the originals, Lenovo LOQ consumers may not receive the lasting repair they reasonably expect under Lenovo’s warranty.
What Consumers Report
Consumers report:
- The original motherboard failed unexpectedly during ordinary use.
- Lenovo replaced the motherboard under warranty.
- The replacement motherboard later experienced the same or a similar failure.
- Consumers were required to send the laptop in for multiple repairs.
- Warranty repairs resulted in lengthy periods without the computer.
- Some consumers ultimately lost confidence in the reliability of the laptop after repeated failures.
Why Consumers Should Be Concerned
A warranty repair should correct the underlying problem with a product. If Lenovo repeatedly installs replacement motherboards that suffer from the same alleged defect, consumers may continue experiencing failures long after the initial repair.
Repeated motherboard failures can significantly reduce the value of the laptop, interrupt work or school, and leave consumers without the dependable computer they believed they had purchased. Repeated unsuccessful warranty repairs may also raise questions about whether the warranty adequately remedies the alleged defect.
This investigation seeks to determine whether certain Lenovo LOQ laptops repeatedly experience motherboard failures after warranty repairs and whether Lenovo knew replacement boards allegedly failed at elevated rates.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Failure of Essential Purpose
- Consumer Protection
- Fraudulent Omission
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased a Lenovo LOQ laptop.
- The motherboard failed and Lenovo replaced it.
- The replacement motherboard later failed.
- Your laptop required multiple warranty repairs.
- You experienced significant delays while waiting for repairs.
- You still possess repair invoices, RMA records, or motherboard replacement documentation.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.