Migliaccio & Rathod LLP is investigating whether Lenovo sold certain Lenovo Legion Pro 5 gaming laptops with a defect that causes the integrated keyboard to intermittently stop working or become completely unresponsive during ordinary use.
The Lenovo Legion Pro 5 is marketed as a premium gaming laptop engineered for high-performance gaming and professional workloads. Consumers purchasing these computers reasonably expect the built-in keyboard to remain responsive throughout years of ordinary use. Instead, some owners report that the integrated keyboard suddenly stops functioning entirely after the computer has been running for a period of time, even though the rest of the laptop continues operating normally.
Some consumers report that temporarily changing function-key settings or restarting the computer restores keyboard functionality, only for the problem to return later. These reports raise questions about whether certain Legion Pro 5 laptops contain a common embedded controller, firmware, or keyboard controller defect.
What Consumers Report
Consumers report:
- The integrated keyboard suddenly stops responding during ordinary use.
- The rest of the laptop continues functioning while the keyboard becomes unusable.
- Restarting the computer temporarily restores keyboard functionality.
- Certain Lenovo Vantage or function-key settings temporarily alleviate the problem.
- External USB keyboards continue working normally.
- The issue repeatedly returns despite BIOS updates, driver updates, and software troubleshooting.
Why Consumers Should Be Concerned
Consumers purchasing premium gaming laptops reasonably expect the integrated keyboard to function reliably throughout the computer’s useful life. When the keyboard repeatedly becomes unusable, owners may be forced to rely on external keyboards or seek costly repairs despite the laptop otherwise functioning properly.
If the failures stem from a common embedded controller, firmware, BIOS, or keyboard-controller defect rather than isolated hardware problems, consumers may have purchased laptops that cannot consistently perform their intended function.
This investigation seeks to determine whether Lenovo knew or should have known about recurring keyboard failures affecting certain Lenovo Legion Pro 5 laptops before selling them to consumers.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Consumer Protection
- Fraudulent Omission
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased a Lenovo Legion Pro 5 laptop.
- The built-in keyboard intermittently stopped working.
- An external keyboard continued functioning normally.
- Restarting the computer or changing Lenovo Vantage settings temporarily restored the keyboard.
- BIOS updates or driver updates did not permanently fix the issue.
- You still possess your purchase receipt, repair records, or warranty documentation.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.