Migliaccio & Rathod LLP is investigating reports that a Samsung firmware update distributed to certain 2024 soundbars allegedly rendered otherwise functional systems completely or partially inoperable. Owners report that after installing firmware version 1020.7, their soundbars froze, stopped producing audio, became unresponsive to factory resets, or required physical repair despite working properly before the update. Consumers allege that the software update effectively disabled expensive home theater systems and left them without audio while awaiting repairs or replacement.
Consumers report:
- Their soundbar stopped working immediately after installing firmware version 1020.7.
- The display becoming stuck on “eARC” or another input.
- Complete loss of sound from the soundbar, subwoofer, and rear speakers.
- The soundbar becoming unresponsive to buttons, remotes, or factory-reset procedures.
- SmartThings no longer recognizing the soundbar.
- Power cycling and unplugging the device failing to restore operation.
- Samsung advising that the unit required physical repair or replacement.
- Going weeks without a functioning sound system while waiting for service.
- Paying installation, shipping, packaging, or replacement costs after the update disabled the product.
- Purchasing replacement equipment because the soundbar could not be restored through normal troubleshooting.
Potential claims may include:
- Violations of state consumer protection statutes.
- Breach of express warranty.
- Breach of the implied warranty of merchantability.
- Negligent software design or distribution.
- Magnuson-Moss Warranty Act violations.
- Unjust enrichment.
- Declaratory and injunctive relief.
Signs you may be affected:
- You own a Samsung 2024 soundbar, including certain HW-Q990D, HW-Q800D, HW-S801D, or similar models.
- Your soundbar stopped functioning after installing firmware version 1020.7.
- The device froze or became unresponsive.
- Factory resets and troubleshooting did not restore operation.
- Samsung required you to send the unit in for repair.
- You paid shipping, installation, or replacement costs because of the update.
- You experienced an extended loss of use while waiting for repairs.
If your Samsung soundbar became unusable after installing firmware version 1020.7, please complete the form below. You may also contact Migliaccio & Rathod LLP by calling (202) 470-3520 or by emailing [email protected] to learn more about this investigation.