Migliaccio & Rathod LLP is investigating reports that certain Coleman SaluSpa inflatable hot tubs manufactured by Bestway may experience recurring E02 error codes, pump failures, and circulation-system defects that prevent the spa from properly heating, filtering, or circulating water.
Consumers report that their spas repeatedly shut down with E02 errors despite cleaning filters, replacing filter cartridges, maintaining proper water levels, and following the manufacturer’s troubleshooting instructions. Some owners allege they are ultimately forced to replace the entire pump assembly or purchase a new spa after relatively limited use.
What Consumers Report
Consumers report:
- E02 error codes repeatedly shutting down the spa.
- Pumps failing to circulate or filter water.
- Heating functions stopping because of circulation errors.
- Errors occurring within months of purchase.
- Cleaning or replacing filters failing to permanently resolve the problem.
- Repeated pump resets providing only temporary relief.
- Being told the pump assembly requires replacement.
- Long delays obtaining warranty parts or replacement pumps.
- Paying significant repair or replacement costs after warranty coverage expires.
Why Consumers Should Be Concerned
Coleman SaluSpa products are marketed as convenient inflatable hot tubs designed to provide dependable heating, filtration, and relaxation at home. Consumers purchasing these products reasonably expect the circulation system to function reliably throughout the product’s useful life.
Some owners allege that recurring E02 errors develop despite proper maintenance and ordinary residential use. While temporary circulation errors can occur if filters become dirty, many consumers report that replacing filters, cleaning the system, and carefully following Bestway’s troubleshooting instructions fail to permanently correct the issue.
If the underlying problem involves the pump assembly, flow sensor, control electronics, or internal circulation components, consumers may face repair costs representing a significant percentage of the spa’s purchase price. Some owners ultimately replace an otherwise functional spa because the pump assembly becomes too expensive or difficult to replace.
This investigation seeks to determine whether Bestway adequately disclosed known circulation-system or pump reliability issues affecting Coleman SaluSpa products and whether consumers received products that performed as reasonably expected.
Potential Claims May Include
- Product Defect
- Design Defect
- Consumer Protection
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Unfair and Deceptive Trade Practices
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased a Coleman SaluSpa inflatable hot tub.
- Your spa repeatedly displays an E02 error code.
- Your pump stopped circulating or heating water.
- Cleaning filters and resetting the system did not permanently resolve the issue.
- You replaced the pump assembly or entire spa.
- Your warranty claim was denied or delayed.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.