Migliaccio & Rathod LLP is investigating reports that Arcade1Up home arcade cabinets may experience premature electronic failures, defective LCD displays, malfunctioning control components, software problems, and printed circuit board (“PCB”) failures that substantially interfere with normal operation.
Consumers report that cabinets stop functioning after relatively limited use, with screens failing to power on, games freezing, controls becoming unresponsive, or internal electronics failing altogether. Some owners allege that obtaining warranty service or replacement parts is unnecessarily difficult, forcing consumers to purchase replacement components themselves.
What Consumers Report
Consumers report:
- LCD screens failing or remaining black during startup.
- Arcade cabinets failing to boot properly.
- PCB failures rendering games inoperable.
- Buttons, joysticks, pedals, or controls failing prematurely.
- Software or firmware updates introducing new operational problems.
- Replacement parts arriving defective or failing shortly after installation.
- Long delays obtaining warranty support.
- Warranty requests being denied or unresolved.
- Purchasing replacement electronic components out of pocket.
Why Consumers Should Be Concerned
Arcade1Up markets its products as premium home arcade machines featuring officially licensed classic games designed to deliver years of dependable home entertainment. Consumers purchasing these products reasonably expect the electronic components to remain reliable throughout the life of the cabinet.
Instead, some owners allege that core electronic components—including display assemblies, printed circuit boards, and control systems—fail shortly after purchase. Because these cabinets rely upon proprietary replacement parts, consumers often have limited repair options once warranty coverage expires.
Some purchasers further report that replacement components experience similar failures or that obtaining warranty support is difficult despite relatively new products. If common electronic components suffer from recurring reliability issues, consumers may have paid premium prices for products that fail to perform as advertised.
This investigation seeks to determine whether Arcade1Up adequately disclosed the reliability of its electronic components and fulfilled its warranty obligations when recurring failures occurred.
Potential Claims May Include
- Product Defect
- Consumer Protection
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Unfair and Deceptive Trade Practices
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased an Arcade1Up arcade cabinet.
- Your cabinet stopped functioning shortly after purchase.
- The display, PCB, controls, or electronics failed.
- Your cabinet repeatedly froze or failed to boot.
- You experienced difficulty obtaining warranty service.
- You paid for replacement parts or repairs.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.