Migliaccio & Rathod LLP is investigating reports that Samsung HW-Q990B and HW-Q995B soundbar systems may suffer from recurring rear speaker disconnections, wireless communication failures, and intermittent surround sound performance that substantially interfere with normal operation.
Consumers report that rear speakers unexpectedly disconnect during use, fail to reconnect automatically, or intermittently lose audio despite appearing properly paired. Some owners allege firmware updates, replacement speakers, and factory resets have failed to permanently resolve these recurring issues.
What Consumers Report
Consumers report:
- Rear speakers randomly disconnecting during use.
- Intermittent loss of surround sound.
- Speakers appearing connected but producing no audio.
- Repeated pairing or reconnection attempts.
- Firmware updates failing to permanently resolve the problem.
- Factory resets providing only temporary improvement.
- Replacement rear speakers developing similar issues.
- Reduced home theater performance despite proper installation.
Why Consumers Should Be Concerned
Samsung markets the HW-Q990B and HW-Q995B as premium Dolby Atmos soundbar systems that rely upon reliable wireless communication between the soundbar, subwoofer, and rear speakers.
Consumers allege recurring wireless failures prevent the systems from consistently delivering the immersive surround sound experience advertised. Rather than isolated connection issues, some owners report repeated failures across multiple firmware versions and replacement hardware.
If these problems stem from the design of the wireless communication system or related electronics, consumers may face ongoing reliability concerns despite repeated warranty service.
This investigation seeks to determine whether Samsung adequately disclosed known wireless reliability issues affecting these soundbar systems before consumers purchased them.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Consumer Protection
- Unfair and Deceptive Trade Practices
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You own a Samsung HW-Q990B or HW-Q995B soundbar.
- Your rear speakers repeatedly disconnect.
- Your surround speakers stop producing audio unexpectedly.
- Firmware updates have not corrected the issue.
- Replacement speakers developed similar problems.
- You incurred repair or replacement costs because of recurring wireless failures.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.