Migliaccio & Rathod LLP is investigating whether Generac improperly restricts homeowners and independent electricians or generator technicians from diagnosing, commissioning, programming, repairing, or returning Generac standby generators to service by limiting access to proprietary software, activation credentials, firmware, diagnostic data, and electronic configuration tools.
What Consumers Report
Consumers and independent technicians report:
- Being unable to complete certain repairs without Generac-specific software or credentials.
- Replacement controllers, communication modules, or transfer-switch components requiring proprietary setup.
- Having to use an authorized Generac dealer for activation, commissioning, or firmware procedures.
- Paying substantial service-call charges for brief software-based tasks.
- Waiting days or weeks for authorized technicians during power-outage season.
- Losing backup-power protection while the generator remained disabled.
- Being unable to obtain complete diagnostic histories or service information.
- Learning about dealer-dependent repair requirements only after a breakdown.
Why Consumers Should Be Concerned
Standby generators are purchased to provide electricity during emergencies. A generator may be mechanically repairable but remain unavailable if a replacement controller, transfer-switch component, or communication module requires manufacturer-controlled activation or configuration.
If qualified independent electricians cannot access the same repair functions as authorized dealers, homeowners may face higher costs, longer outages, and fewer repair choices. Delays may also lead to spoiled food, frozen pipes, flooding, medical-equipment interruptions, or other property losses.
Potential Claims May Include
- Unfair and deceptive trade practices
- Consumer protection violations
- Failure to disclose repair restrictions
- Breach of express warranty
- Breach of implied warranty
- Magnuson-Moss Warranty Act violations
- Unlawful repair-service tying
- Unjust enrichment
Signs You May Be Affected
You may be affected if:
- You own a Generac standby generator.
- An independent electrician or technician could not complete the repair.
- A replacement controller, transfer-switch component, or communication module required authorized setup.
- You paid a Generac dealer for activation, programming, or software access.
- Your generator remained unavailable while waiting for authorized service.
- You suffered food spoilage, property damage, or other losses during an outage.
- You were told that only an authorized Generac provider could complete the repair.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.