Migliaccio & Rathod LLP is investigating whether Giant Manufacturing improperly restricts owners and independent bicycle repair providers from servicing Giant electric bicycles through proprietary software, firmware, and dealer-only electronic repair functions.
What Consumers Report
Consumers report:
- Proprietary battery programming requirements.
- Dealer-only firmware updates.
- Replacement motors requiring electronic configuration.
- Independent repair providers unable to complete repairs.
- High dealer programming charges.
- Long repair delays.
- Difficulty obtaining replacement electronic components.
Why Consumers Should Be Concerned
Giant’s electric bicycles rely on sophisticated batteries, motors, displays, and electronic control systems. Consumers allege proprietary programming requirements reduce repair competition and increase ownership costs throughout the life of the bicycle.
Potential Claims May Include
- Consumer Protection
- Deceptive Trade Practices
- Breach of Warranty
- Magnuson-Moss Warranty Act
Signs You May Be Affected
You may be affected if:
- You own a Giant e-bike.
- Your repair required dealer software.
- Independent bicycle shops could not complete repairs.
- You paid dealer programming charges.
- Your bicycle remained unavailable awaiting authorized service.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.