Migliaccio & Rathod LLP is investigating whether consumers were harmed after LeakSmart smart water leak detection systems lost app and cloud functionality following the apparent discontinuation of the LeakSmart platform.
What Consumers Report
Consumers report:
- Purchasing LeakSmart automatic water shut-off valves, hubs, and water leak sensors.
- Using the LeakSmart mobile app to receive leak alerts and remotely monitor their systems.
- Discovering that the LeakSmart website, cloud services, and mobile app no longer function.
- Losing remote monitoring, notifications, and other connected features.
- Being unable to obtain replacement hubs, continued support, or meaningful assistance after the shutdown.
Why Consumers Should Be Concerned
Smart water leak detection systems are marketed to provide continuous monitoring and alerts that can help prevent costly water damage. Consumers may have paid a premium for connected features that depended on LeakSmart’s cloud services. Reports indicate that the LeakSmart brand has been discontinued and that its cloud services are no longer operational, causing app-connected functionality to stop working for many users.
Depending on the circumstances, Potential claims may include:
- False advertising
- Failure to disclose cloud dependency
- Breach of express warranty
- Breach of implied warranty
- Consumer protection violations
- Unfair and deceptive trade practices
Signs You May Be Affected
You may be affected if:
- You purchased a LeakSmart water leak detection system.
- You relied on the LeakSmart app or cloud services.
- Your system lost remote monitoring or alert functionality.
- You were unable to obtain replacement equipment or continued support.
- You incurred expenses replacing your LeakSmart system.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.