Migliaccio & Rathod LLP is investigating whether Traveluro improperly pressures consumers to abandon credit-card disputes before issuing promised refunds.
What Consumers Report
Consumers report:
- Hotels approving refunds or releasing funds.
- Traveluro promising a refund.
- Being told to cancel or withdraw a credit-card dispute first.
- Facing delays after dropping disputes.
- Difficulty recovering money through normal customer service.
Why Consumers Should Be Concerned
Consumers have the right to dispute charges through their card issuer. A travel platform should not mislead consumers or pressure them into giving up dispute rights before providing a refund it already owes.
Potential claims may include:
- Unfair refund practices
- Misleading dispute-resolution practices
- Consumer protection violations
- Unjust enrichment
Signs You May Be Affected
- You filed a card dispute against Traveluro.
- Traveluro told you to drop the dispute before receiving a refund.
- Your hotel had already approved or released funds.
- You still did not receive a timely refund.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.