Migliaccio & Rathod LLP is investigating whether Traveluro, Holisto, or related booking platforms confirm hotel reservations that are not honored, not transmitted, or not available when consumers arrive.
What Consumers Report
Consumers report:
- Receiving hotel confirmations through Traveluro.
- Arriving at hotels that had no reservation.
- Being told the booking was not transmitted or could not be honored.
- Paying out of pocket for replacement lodging.
- Having difficulty obtaining timely cash refunds.
Why Consumers Should Be Concerned
Consumers use travel booking platforms expecting confirmed reservations to exist when they arrive. Failed reservations can leave travelers stranded and forced to pay duplicate lodging costs.
Potential claims may include:
- False confirmation representations
- Failure to provide booked services
- Refund delays
- Consumer protection violations
Signs You May Be Affected
- You booked a hotel through Traveluro, Holisto, or trivago Deals.
- The hotel had no record of your reservation.
- You had to purchase replacement lodging.
- Your refund was delayed or denied.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.