Migliaccio & Rathod LLP is investigating whether Best Buy improperly denies returns of open box products or imposes undisclosed restocking fees.
What Consumers Report About Open Box Returns
Consumers report difficulties returning open box electronics purchased through Best Buy.
- Some consumers say one store location refused returns accepted by another location.
- Others report unexpected restocking fees that were not clearly disclosed at purchase.
- Consumers also allege confusion regarding whether open box products are covered by the same return policy as new items.
Many consumers say they relied on corporate return policies when making purchases.
Why Consumers Should Be Concerned
Undisclosed fees or inconsistent return practices may violate consumer-protection laws and written warranty obligations. Consumers may also suffer economic harm when retailers fail to honor advertised return policies.
Signs You May Be Affected
- You purchased an open box item from Best Buy.
- Your return was denied at a different store location.
- You were charged unexpected restocking fees.
- Return policies differed from what was advertised.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.