Migliaccio & Rathod LLP is investigating Roborock vacuums marketed as featuring ReactiveAI, obstacle avoidance, and intelligent navigation, following complaints that certain models fail to reliably identify and avoid common household obstacles.

Reported Issues:

Consumers report:

That their Roborock Vacuum collides with furniture, walls, cords, toys, pets, pet bowls, and other household objects despite the advertised obstacle avoidance features
Failure to detect and avoid pet waste or other substances, resulting in significant messes and property damage
That their vacuum does not work properly when used on carpet
That their vacuum does not perform as advertised
That their vacuum ignores restricted areas set within the app

Why Individuals Should Be Concerned:

Potential claims include:

Economic loss
Performance vs. marketing
Product defect
Overpayment

Signs You May Be Affected:

You purchased a Roborock vacuum with AI, obstacle avoidance, or intelligent navigation features
Your vacuum does not perform as advertised
You would not have purchased, or would have paid less, had you known that AI, obstacle avoidance, or intelligent navigation features do not function as intended
Your vacuum collides with household objects or fails to avoid obstacles
Your vacuum fails to detect or avoid pet waste, liquids, cords, or other common household hazards
Your vacuum enters restricted areas set within the app
You have experienced property damage as a result of your vacuum not functioning properly

If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520

The following will ask for your contact information so that we may reach you to talk about potential claims. This information is for our records only and will not be shared. By continuing, you consent to the collection of this information for these limited purposes.

Your name Your phone number Your email State of Residence What is the make and model of the affected appliance? When did you purchase this appliance?
Do you still have this appliance?

Do you have proof of purchase for the appliance (receipt, email confirmation, transaction on your bank statement, etc.)?

Please briefly describe the issue with the appliance.
Have you contacted the company about this issue? If so, how did they respond?

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