Guitar Center Used Product Investigation

False Advertising, Consumer Protection

By: Bruno Ortega

Migliaccio & Rathod LLP is investigating Guitar Center after reports that consumers who purchased new instruments were receiving used and defective products.

Reported Issues
Consumers report:
• Purchasing instruments listed as “new,” but receiving a used product
• Instruments claimed to be new contain scratches, dents, unoriginal packaging, and other physical signs of usage
• Receiving products that do not work

Why Consumers Should Be Concerned
Potential claims include:
• Economic loss
• Performance vs. marketing concerns
• Misrepresentation of products
• Defective items

Signs You May Be Affected
• You purchased a new item from Guitar Center, but received an item that was visibly used
• Your “new” product has defects such as scratches, dents, cracks, or other signs of usage

If you have encountered this issue, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.

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    When did you last purchase this product (month and year)?
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