Migliaccio & Rathod LLP is investigating ChromaDex, the maker of Tru Niagen, following consumer complaints related to aggressive NAD+ / healthy-aging marketing and recurring billing and cancellation disputes.
Reported Issues
Consumers report:
- Marketing emphasizing “boosts NAD+” and “healthy aging” framed as clinically supported
- Recurring charges, auto-ship disputes, and refund friction
- Difficulty canceling subscriptions or stopping shipments
- Customer-service delays once charges are disputed
Why Consumers Should Be Concerned
Potential legal issues include:
- Deceptive practices, if implied aging or health benefits exceed substantiation
- Negative-option billing and subscription-management violations
- Unjust enrichment, where consumers pay for disputed or unwanted shipments
Signs You May Be Affected
- Purchased ChromaDex via subscription
- Experienced unexpected charges or refund resistance
- Relied on “healthy aging” or clinical-support claims
If you have concerns that you have been affected and/or have experienced suspicious activity recently, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.
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