Migliaccio & Rathod LLP is investigating Harvey Building Products, including Harvey branded windows and doors, following a high volume of consumer complaints alleging recurring window balance failures, insulated glass unit (IGU) seal failure, and warranty service breakdowns.
Complaint Volume Signal
Public BBB data reflects hundreds of complaints over the past three years, with a substantial number closed in the last 12 months—an unusually strong volume signal for a regional window manufacturer.
Reported Issues
Consumer complaint narratives show consistent defect themes:
- Sash and balance failures, including windows that will not stay open
- IGU seal failure, resulting in fogging or moisture between panes
- Delays, mis-shipments, or incomplete replacement parts during warranty service
- Repeated “no response” or administrative runaround despite warranty coverage
- A recurring manufacturer vs. installer blame loop, often requiring inspection fees
While complaints are not always SKU-specific, they cluster around double-hung operational hardware and sealed glass performance.
Why Consumers Should Be Concerned
Windows are long-life home components sold with express warranties and durability claims. Alleged conduct may support:
- Breach of implied warranty of merchantability, where windows cannot perform basic functions
- Breach of express warranty, if balance systems or IGUs fail prematurely
- Unfair or deceptive practices, where warranty processes are effectively inaccessible
- Economic loss claims, including repeated service calls, inspection fees, and diminished home value
The absence of a known recall or major class action may strengthen the investigatory posture rather than weaken it.
Signs You May Be Affected
- Harvey window will not stay open or hold position
- Fogging or moisture between glass panes
- Repeated warranty requests with delayed or partial responses
- Told the issue is “installation-related” without a meaningful fix
- Purchased or installed Harvey windows within the last several years