Migliaccio & Rathod LLP is investigating the Lululemon “mirror” for service changes and device “orphaning”.
What Lululemon Users Report
- Lululemon ended in-house content and tied access to third-party services.
- $1,000+ hardware now requires an ongoing monthly fee to remain useful.
- Limited refund/return paths; resale value allegedly plummeted.
Why Consumers Should Be Concerned
If core functionality depends on subscriptions that materially changed post-purchase, that may raise deceptive-practices or implied-warranty concerns. Consumers reasonably expect durable home-fitness hardware not to be “bricked” by shifting service terms.
Signs You May Be Affected
- Loss of core features without maintaining a new monthly plan.
- Denied refunds after material service changes.
- Marketing that suggested long-term value without clear disclosure of service dependence.
If your Mirror lost value or utility due to service changes, contact [email protected] or (202) 470-3520.