Migliaccio & Rathod LLP is investigating whether Ancestry.com long-term subscription plans automatically renew without adequate notice and deny refunds after renewal.

What Ancestry Subscribers Report About Renewals

Customers say they were billed for annual or semiannual subscriptions without advance warning or were told “not eligible for refund” when attempting to cancel shortly after renewal. Some also report friction-filled cancellation paths or “call-to-cancel” requirements.

Why Consumers Should Be Concerned

These issues may breach New York’s and California’s Automatic Renewal Laws, which require clear renewal notices for long initial terms and prohibit cancellation barriers. Failure to provide adequate notice or easy online cancellation may also violate state UDAP statutes.

Signs You May Be Affected by Ancestry.com Renewal Policies

Your long-term Ancestry plan renewed automatically without notice.
You were denied a refund or charged a “cancellation fee.”
You couldn’t cancel online or were required to call.

If your Ancestry.com plan renewed without clear notice or easy cancellation, contact us at [email protected] or (202) 470-3520.

The following will ask for your contact information so that we may reach you to talk about potential claims. This information is for our records only and will not be shared. By continuing, you consent to the collection of this information for these limited purposes.

Your name Your phone number Your email State of Residence What is the name of the affected product or service? When did you last purchase this product or service (month and year)? Do you have proof of purchase (receipt, email confirmation, transaction on your bank statement, etc.)?

Please briefly describe the issue with the product or service and when it occurred.

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