Migliaccio & Rathod LLP is investigating whether Arlo continues charging customers after cancellation or fails to provide clear renewal disclosures for its “Arlo Secure” cloud video subscriptions.

What Arlo Customers Report About Renewals

Arlo users report being billed after cancellation, experiencing refund delays, or facing multi-step online cancellation flows that make it difficult to stop recurring charges. Some say their accounts were charged again despite confirmation emails that their plans were canceled.

Why Consumers Should Be Concerned

Such practices may violate California’s and New York’s Automatic Renewal Laws and state consumer protection acts if renewal terms and cancellation processes are not clear, conspicuous, and easily accessible. Delayed or withheld refunds could also raise unfair billing and UDAP concerns.

Signs You May Be Affected by Arlo Secure Renewals

You were charged after canceling your Arlo Secure plan.
You never received a renewal notice before being billed.
You were denied a refund or experienced a delay after cancellation.

If Arlo continued charging you after you canceled or failed to notify you of renewal, contact us at [email protected] or (202) 470-3520.

The following will ask for your contact information so that we may reach you to talk about potential claims. This information is for our records only and will not be shared. By continuing, you consent to the collection of this information for these limited purposes.

Your name Your phone number Your email State of Residence What is the name of the affected product or service? When did you last purchase this product or service (month and year)? Do you have proof of purchase (receipt, email confirmation, transaction on your bank statement, etc.)?

Please briefly describe the issue with the product or service and when it occurred.

Would you like to join our newsletter to receive notifications about other investigations we're looking into, as well as updates on ongoing cases?