Migliaccio & Rathod LLP is investigating whether Dropbox Plus automatically renews without proper notice, offer no refunds, or make cancellation unreasonably difficult.
What Dropbox Plus Users Report About Auto-Renewals
Dropbox Plus users report being charged for renewed annual or monthly subscriptions without clear advance notice or the ability to cancel online as easily as they signed up. The company’s Help Center confirms that most paid plans auto-renew by default and that refunds are generally not available once renewal occurs, even for unused time.
Why Consumers Should Be Concerned
These practices may violate California’s Automatic Renewal Law (ARL), which expands July 1, 2025 to require clear consent, renewal reminders, and frictionless online cancellation, and New York’s GBL §527-a, amended in May 2025 to mandate notice 15–45 days before annual renewals. They may also run afoul of FTC “negative option” guidance on deceptive subscription models.
Signs You May Be Affected by Dropbox Auto-Renewal Policies
- You were charged for a Dropbox Plus renewal without prior notice.
- You were unable to cancel as easily as you subscribed.
- Dropbox denied your refund request after an unwanted renewal.
If you were charged for a Dropbox renewal without clear notice or an easy way to cancel, contact us at [email protected] or (202) 470-3520.