Migliaccio & Rathod LLP is investigating whether veterinary chains like Banfield Pet Hospital continue charging pet owners after a pet’s death or use misleading auto-renewal practices in their “Wellness Plan” memberships.
What Pet Owners Report About Wellness Plan Billing
Pet owners on Reddit and Facebook report ongoing charges months after a pet’s passing, or being told they must pay a lump-sum “cancellation balance.”
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A viral r/Pets post titled “Banfield OWP is a scam—still charging after euthanasia” drew thousands of comments.
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A CBS Texas investigation featured a family still billed long after their dog’s death.
Screenshots show Banfield staff saying “no cancellation—pay the balance,” even after proof of death.
Why Pet Owners Should Be Concerned
These practices may violate federal ROSCA and state Automatic Renewal Laws, which require clear opt-outs and prompt cancellations. Sending balances to collections or credit bureaus may also trigger FDCPA and FCRA violations. Marketing claims like “cancel anytime” may be deceptive if customers cannot cancel after euthanasia.
Signs You May Be Affected
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You were billed or sent to collections after your pet’s death.
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You were required to pay the full plan term despite canceling early.
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You were denied cancellation or refund after submitting proof of death.
If you experienced post-death billing or unfair plan renewals, contact us at [email protected] or (202) 470-3520.