Acer Predator Helios Neo 16 Locked Refresh Rate Investigation

By Bruno OrtegaProduct Defect

Migliaccio & Rathod LLP is investigating reports of display refresh rate issues affecting the 2025 Acer Predator Helios Neo 16 gaming laptop. Marketed as featuring a variable refresh rate display (240Hz, 165Hz, and 60Hz modes), these laptops were positioned as offering both high performance and battery efficiency. However, consumers are discovering that the refresh rate is locked at 240Hz, with no access to lower modes as advertised.

Misleading Claims About Display Flexibility on Neo 16

Acer’s promotional materials emphasized user control over refresh rate settings, promising enhanced battery life, reduced heat, and optimized performance for different tasks. Instead, affected users are experiencing:

  • Unavailable or non-functional 165Hz and 60Hz modes

  • Excessive battery drain due to a constantly active 240Hz refresh rate

  • Higher thermal output and reduced efficiency during non-gaming use

  • Difficulty returning or exchanging devices based on these display issues

These problems may indicate hardware or firmware-level limitations, contradicting the advertised specifications.

Reported Consumer Complaints

  • Refresh rate settings grayed out or missing in system menus

  • No firmware updates or patches to enable full refresh rate functionality

  • Customer support unable or unwilling to address the defect

  • Buyers left with gaming laptops that perform worse on battery than expected

Are You Affected by a Locked Refresh Rate on Your Helios Neo 16?

If you purchased an Acer Predator Helios Neo 16 (2025 model) and discovered that the refresh rate cannot be adjusted as advertised, you may be eligible for:

  • Participation in a class action lawsuit or legal investigation

  • Reimbursement or compensation for a falsely advertised feature

  • Legal recourse under consumer protection and advertising laws

Contact Us for a Free Legal Evaluation

If your Helios Neo 16’s variable refresh rate feature is missing or non-functional, contact Migliaccio & Rathod LLP. We are gathering information from affected consumers to explore legal options against Acer.

Submit your contact details below. All information is kept strictly confidential and used only for this class action investigation into Acer’s 2025 Predator Helios Neo 16 laptops.

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