Migliaccio & Rathod LLP is investigating ProVia windows and doors, with particular attention to project-scale defect allegations and water-management complaints involving the Aeris patio door line.
Reported Issues
Consumer complaints across BBB and homeowner forums describe:
- Multiple defective units within a single installation project (e.g., a majority of windows or doors requiring repair)
- Manufacturer responses offering parts-only remedies, requiring homeowners to dismantle installed units
- Air infiltration and whistling, frequently attributed to installation rather than manufacturing
- Water accumulation in Aeris patio door interior tracks, which some consumers report ProVia characterizes as “normal”
- Lock failures and premature hardware issues tied to warranty dissatisfaction
The Aeris wood-clad vinyl patio door appears repeatedly in water-management complaints.
Why Consumers Should Be Concerned
When multiple units in a single project fail, that pattern raises manufacturing—not installation—questions. Potential legal theories include:
- Manufacturing defect, particularly where defects appear across many units
- Breach of express and implied warranties, where products require immediate repair
- Failure of essential purpose, where parts-only remedies do not resolve defects
- Deceptive practices, if water intrusion or air leakage is reframed as “normal” performance
Project-level failures are especially well-suited to common proof.
Signs You May Be Affected
- Installed ProVia windows or doors and experienced multiple failures
- Air leaks, whistling, or water intrusion
- Aeris patio door collects water in the interior track
- Required to disassemble installed units to obtain warranty parts
- Warranty coverage acknowledged but not meaningfully resolved