Migliaccio & Rathod LLP is investigating iFIT Health & Fitness, the parent company of NordicTrack and ProForm, for reports that remote iFit software updates have rendered thousands of treadmills and bikes partially or fully unusable.
Reported Issues
Consumers describe widespread failures following iFit platform updates:
- Consoles stuck on login or update screens
- Machines refusing to operate unless connected to iFit servers
- Previously functional treadmills becoming completely inoperable
- Removal of access to standard Android functionality
- Owners resorting to DIY hacks simply to restore basic treadmill use
Consumer Reports and tech forums confirm these failures are not isolated incidents.
Why Consumers Should Be Concerned
Many NordicTrack and ProForm machines were marketed as usable without a subscription. Forcing cloud dependency after purchase raises serious legal issues:
- Magnuson–Moss Warranty Act violations for defective updates
- Failure of essential purpose, where repairs or updates worsen the product
- Deceptive omissions, if reliance on iFit servers was not clearly disclosed
- Economic-loss claims for bricked or unusable equipment
A manufacturer cannot remotely disable core functionality without offering rollback, repair, or refund.
Signs You May Be Affected
- NordicTrack or ProForm equipment stopped working after an update
- Console stuck at login or update screen
- Treadmill or bike unusable without iFit connectivity
- Denied warranty coverage despite update-caused failure
If you experienced these issues, fill out the form below or contact [email protected] or (202) 470-3520.