Migliaccio & Rathod LLP is investigating Netgear Orbi 970 Series Wi-Fi 7 mesh systems for widespread overheating, unexpected reboots, and network instability that appear linked to design-level thermal limitations.
Reported Issues
Consumers report that the Netgear Orbi 970 router and satellites:
- Randomly reboot throughout the day, especially under heavy device load
- Become extremely hot to the touch, with instability correlating to thermal buildup
- Drop clients from Wi-Fi or lose backhaul links without warning
- Require daily or multiple daily manual reboots
- Continue exhibiting failures even after factory resets, reconfiguration, replacement units, and adding more satellites
Users describe the system as unreliable for multi-device homes—contradicting the product’s premium positioning.
Why Consumers Should Be Concerned
The Netgear Orbi 970 Series is one of the most expensive consumer mesh systems on the market, marketed for seamless multi-gig Wi-Fi coverage. Persistent reboots and overheating may violate:
- UDAP laws when devices cannot perform as advertised
- Implied warranties if units fail under normal household loads
- False-advertising claims, especially around multi-device performance, stability, and thermal engineering
- Magnuson–Moss, where warranty remedies fail to correct systemic issues
If the system overheats under foreseeable use—streaming, gaming, or many connected devices—the defect may be inherent to the product’s design, not user error.
Signs You May Be Affected
- Purchased a Netgear Orbi 970 Series router or mesh kit
- Experienced frequent random reboots, dropped clients, or connection instability
- Router or satellites run hot and performance degrades over time
- Problems persisted after resets, firmware updates, or replacements
- Returned the system due to reliability issues
If these issues sound familiar, fill out the form below or contact [email protected] or (202) 470-3520.