Migliaccio & Rathod LLP is investigating Eufy RoboVac X8 and G20 series robot vacuums for defective lithium-ion batteries that may overheat, swell, or fail prematurely—and for inadequate recall programs that left many U.S. owners without meaningful remedies.
Reported Issues
Consumers report:
- Swollen, overheating, or rapidly degrading Li-ion batteries
- RoboVacs shutting down with S1 error or failing entirely
- Devices “bricking” after 6–12 months of use
- A 2023 Canadian recall and a limited 2024 “replacement battery” initiative that excluded many U.S. units
- U.S. owners offered $0.01 “self-fix” coupons for replacement batteries but required to perform repairs themselves
- Confusion about eligibility, serial numbers, and defective production batches
Many affected units appear similar to the models covered in Canada, raising questions about why U.S. coverage was far more limited.
Why Consumers Should Be Concerned
If Eufy sold robot vacuums with defective batteries and then provided inadequate recall remedies, this may violate:
- State UDAP statutes regarding safety defects and misleading warranties
- Magnuson–Moss when warranty repairs shift labor or costs to consumers
- Product-safety obligations related to overheating Li-ion batteries
Class claims may survive arbitration under public-injury or injunctive-relief exceptions.
Signs You May Be Affected
- Purchased a Eufy RoboVac X8 and G20 – or G20 Hybrid – since 2021
- Experienced battery swelling, overheating, or early capacity collapse
- Received S1 errors or a vacuum that refuses to power on
- Were told your unit was not covered by Eufy’s recall or warranty
- Received only a DIY battery solution requiring you to perform repairs yourself
If you experienced these issues, fill out the form below or contact [email protected] or (202) 470-3520.