ASUS RT-BE92U Wi-Fi 7 Router Reboot Investigation

By Bruno OrtegaProduct Defect, Deceptive Trade Practice, False Advertising

Migliaccio & Rathod LLP is investigating the ASUS RT-BE92U Wi-Fi 7 router for widespread reports of spontaneous reboots, system instability, and performance degradation across multiple firmware versions.

Reported Issues

Owners of the ASUS RT-BE92U report months of persistent instability:

  • Routers rebooting randomly, from several times a week to several times per day
  • Reboots continuing even after firmware updates, factory resets, and clean topologies
  • Logs showing all CPU cores pegged at 100% immediately before restart—suggesting thermal or power-delivery stress rather than isolated bad units
  • Users returning early units, rebuying after firmware updates, and still experiencing identical reboot behavior
  • WAN drops, Wi-Fi drops, and daily manual reboots described as “trash-level stability” by frustrated buyers

ASUS moderators actively requesting logs, hardware specs, and network layouts indicates the company is aware that these are not isolated incidents.

Why Consumers Should Be Concerned

The RT-BE92U is a flagship Wi-Fi 7 router marketed for “pro-grade stability,” multi-gig throughput, and advanced network reliability. If the device cannot operate under normal load without rebooting, consumers may have claims under:

  • State UDAP statutes for misleading performance and stability claims
  • False-advertising laws related to router capability and advertised uptime
  • Implied warranty of merchantability, where the router cannot perform its ordinary purpose
  • Magnuson–Moss Warranty Act, if firmware or hardware defects prevent the product from functioning as promised

A router that repeatedly crashes during peak use negates the very features consumers paid premium prices for.

Signs You May Be Affected

  • Purchased an ASUS RT-BE92U since 2023–2024
  • Router reboots itself unexpectedly despite latest firmware
  • Notice CPU spikes or thermal buildup before crashes
  • See repeated WAN drops, Wi-Fi dropouts, or “router offline” alerts
  • Attempted resets, configurations, or support fixes but problems continue

If you experienced these issues, fill out the form below or contact [email protected] or (202) 470-3520.

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