Migliaccio & Rathod LLP is investigating reports that Logitech G Pro X (Gen 1) headsets suffer from a recurring design flaw causing the headband or ear-cup joints to crack prematurely.
What Customers Report About Logitech G Pro X Defects
Consumers on Slickdeals and product forums describe structural failure near the ear-cup joint, often within months of purchase. Many report long warranty replacement times or outright denials requiring extensive proof of purchase. Some suggest newer models were quietly redesigned to fix the issue.
Why Consumers Should Be Concerned
If widespread, these failures may indicate a design defect violating the implied warranty of merchantability and federal warranty protections under the Magnuson-Moss Warranty Act. Denying coverage or blaming “wear and tear” could also constitute deceptive warranty practices.
Signs You May Be Affected by Logitech Headset Defects
- Your headset cracked at the headband or ear-cup joint.
- Logitech denied or delayed your warranty claim.
- You were told the defect was “cosmetic” or “user damage.”
If you experienced this defect or warranty denial, contact us at [email protected] or (202) 470-3520.