Migliaccio & Rathod LLP is investigating reports of structural failures in Sony WH-1000XM5 headphones. Consumers across Reddit, Sony’s own forums, and the Better Business Bureau report cracked hinges and headbands within months of normal use. Many warranty claims are denied as “cosmetic damage,” forcing consumers to pay steep repair fees.
Widespread Structural Failures in Sony Headphones
Sony advertises the WH-1000XM5 as “travel-ready and durable,” yet users face cracked hinges that compromise function and aesthetics. Industry reviews also confirm widespread complaints and note Sony’s $370 out-of-warranty repair fee.
Common Problems Reported by Consumers:
- Hinges and headbands cracking within months
- Warranty claims denied as “misuse” or “cosmetic” issues
- Costly repairs despite evidence of systemic defects
- Safety concerns if cracked parts expose wiring
Consumers Face Serious Risks: Loss of Function and High Repair Costs
Owners report:
- Paying hundreds of dollars for repairs on premium headphones
- Reduced resale value from visible cracks
- Frustration at Sony’s refusal to honor warranties
Are You Affected by Sony WH-1000XM5 Defects?
If you purchased Sony WH-1000XM5 headphones and experienced:
- Cracked hinges or headbands
- Denied warranty claims or out-of-pocket repair costs
- Reduced usability or resale value
you may be eligible to join our ongoing class action investigation. Contact Migliaccio & Rathod LLP today to learn about your rights.