Migliaccio & Rathod LLP is investigating reports of unfair firmware updates in HP and Brother printers. In February 2025, HP pushed an update to models such as the OfficeJet 9012 that prevents printing if non-HP cartridges are detected. Consumers report that this update cannot be rolled back or disabled, effectively locking users into HP-exclusive ink. Similar complaints have surfaced against Brother, which denies the allegations, raising concerns that the issue spans multiple manufacturers.
Widespread HP / Brother Lock-Out Raises Consumer Protection Issues
Consumers on Reddit and in Better Business Bureau complaints report printers rendered useless unless stocked with expensive OEM cartridges. Users demand refunds, reimbursements, or firmware rollbacks, arguing they never consented to these restrictive changes.
Common Problems Reported by Consumers:
- Printers refusing to work with non-OEM cartridges after automatic updates
- Updates installed without consumer knowledge or ability to disable
- Loss of promised compatibility with “standard” cartridges
- Higher costs forced by OEM cartridge exclusivity
Consumers Face Serious Risks: Costly Ink and Reduced Functionality
Victims of these firmware lock-outs report:
- Being forced into expensive OEM ink purchases
- Out-of-pocket losses from unused third-party cartridges
- Frustration over devices rendered useless by post-sale changes
Are You Affected by the Printer Lock-Out Defect?
If you purchased an HP or Brother printer and experienced:
- A firmware lock-out of third-party cartridges
- Increased costs from forced OEM ink use
- Loss of promised functionality from your printer
you may be eligible to join our ongoing class action investigation. Contact Migliaccio & Rathod LLP today to explore your legal rights.