Dell XPS Ghost Touch and Throttling Issues

By Bruno OrtegaProduct Defect

Migliaccio & Rathod LLP is currently investigating widespread complaints regarding 2024 Dell XPS 15 (9520) and XPS 17 (9720) laptops, which allegedly suffer from ghost-touch screen malfunctions and extreme CPU throttling when running on battery power. These issues severely impact usability and contradict Dell’s marketing of the laptops as “creator-grade” high-performance machines.

Performance Failures Contradict Dell’s “Creator-Ready” Claims

The Dell XPS 15 and 17 models are promoted as premium laptops capable of handling professional creative workloads. However, user reports tell a different story.

On forums such as Reddit’s r/DellXPS, users have documented persistent issues, including:

  • Phantom or ghost touch inputs, making the touchscreen erratic and unusable

  • CPU throttling below 0.5 GHz on battery power, making even basic tasks sluggish

  • Frequent system crashes, sometimes up to 4–5 times per day, even after screen or hardware replacements

These problems directly contradict Dell’s promises of reliability, power, and stability.

High Costs, Low Performance: Impact on Creators and Professionals

Consumers are paying $2,000 – $3,000 for laptops that fail to meet advertised specifications and real-world expectations for performance.

As a result, affected users face:

  • Significant productivity loss, especially for creative professionals using software like Adobe Premiere, Photoshop, or Blender

  • Repeated repair attempts, including screen replacements, with no lasting solution

  • Potential breaches of warranty and deceptive marketing claims

These reliability issues undermine trust and cause financial and professional harm to users expecting stable, high-end performance.

Join the Dell XPS Class Action Investigation

If you own a 2024 Dell XPS 15 (9520) or XPS 17 (9720) and have experienced:

  • Ghost touch issues, or

  • Severe CPU throttling on battery power

you may be eligible to participate in a class action investigation.

Fill out the form below today to share your experience or learn more about your legal rights as a consumer.

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