The law firm of Migliaccio & Rathod LLP is currently investigating 2020-Present Lenovo Legion gaming laptops for a defective cooling fan design that causes the computers to exhibit a high-pitched screeching or whining sound. Owners contend that the problem is caused by an improperly designed back cover on the laptops, which creates a whistling noise when air is passed through the computers’ cooling unit during light gaming, video playback, or even when the laptops’ “silent” fan mode is activated. At its worst, the noise can be heard from a significant distance, with some users noting that the high-pitched whine affects video playback through the laptops’ speakers and interferes with quiet operation in different rooms. In none of these cases would a reasonable consumer expect such activity to impair the laptops’ functionality. Although Lenovo’s customer service appears to be aware of the issue, users complain that Lenovo representatives continue to insist that the noise is due to “coil whine,” in which electronic components within the laptop, not the design of the fans or the back cover, create an audible screeching noise. Once the issue is discovered, owners maintain that their options are to use headphones to drown out the noise, modify the laptops themselves to change the frequency of the noise emitted by the fan unit, or send the laptop to a service center for fan replacement—a repair that could cost hundreds of dollars outside of the computers’ return period.
Has Your Lenovo Legion Exhibited a High-Pitched Whining or Screeching Sound?
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The lawyers at Migliaccio & Rathod LLP have years of experience in class action litigation against large corporations, including in cases involving defective products. More information about our current cases and investigations is available on our blog.